Privacy Policy
Contact: privacy@soari.ai
Last updated: August 2, 2025
What We Collect
- Account Data: Email, name, PIN
- App Content: Chat messages, journal entries, mood data, situationship info
- Device Info: Device type, OS, identifiers
- Usage Analytics: App interactions, feature usage, token activity
- Biometric Data: Face ID/Touch ID (stored locally only)
How We Use Data
- AI Processing: Messages sent to OpenAI (GPT) and Anthropic (Claude)
- Personalization: Custom recommendations and insights
- Analytics: App improvement and performance
- Security: Fraud prevention and account protection
Data Sharing
- AI Partners: Chat content processed by OpenAI and Anthropic for AI responses
- Analytics: Anonymized usage data for app improvement
- Legal Requirements: When required by law or to protect safety
- No Selling: We never sell your personal data to third parties
Your Rights
- Access: Request copies of your data
- Delete: Request account and data deletion
- Opt-out: Disable usage analytics
- Local Storage: Most data stays on your device
- Portability: Export your data in common formats
Data Security
- Encryption: All data encrypted in transit and at rest
- Local Storage: Sensitive data stored locally when possible
- Access Controls: Strict employee access policies
- Regular Audits: Security reviews and updates
Contact & Updates
- Privacy Questions: privacy@soari.ai
- General Support: hello@soari.ai
- Policy Updates: Users notified of material changes
- Response Time: Privacy requests handled within 30 days
Important Disclaimers
- AI content for entertainment purposes only
- Not medical/mental health advice
- Users assume risk for decisions made based on AI responses
- Emergency services: Call 911 or local crisis hotlines for emergencies